At m11mpo, your personal data is handled with the highest standards of care and security. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you hold over your own data as a member of our platform.
Last Updated: January 1, 2026The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Platform" | The m11mpo website at https://m11mpo.cam and all associated services, APIs, and digital interfaces. |
| "Member" / "You" | Any individual who has registered an account on the m11mpo platform, or who accesses the platform without registration. |
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or indirectly. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, transfer, deletion, or disclosure. |
| "Data Controller" | m11mpo, as the entity that determines the purposes and means of processing Members' Personal Data. |
| "Third Party" | Any entity other than the Member and m11mpo, including payment processors, game studios, KYC verification providers, and analytics services. |
| "KYC" | Know Your Customer — the identity verification process required under anti-money-laundering (AML) obligations and responsible gaming standards. |
| "Cookies" | Small text files placed on your device by the platform to enable functionality, measure usage, and improve the Member experience. |
m11mpo collects Personal Data in the categories set out below. We collect only the minimum data necessary to provide our services, comply with legal obligations, and maintain the security of the platform.
2.1 Registration & Identity Data
2.2 Financial & Transaction Data
2.3 Technical & Device Data
2.4 KYC & Verification Data
2.5 Communications Data
m11mpo collects Personal Data through the following channels and interactions:
m11mpo processes your Personal Data for the following specific, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your m11mpo account, including login authentication and account recovery. |
| Service Delivery | Processing deposits and withdrawals, recording bet history, awarding bonuses, and providing access to games and sports betting markets. |
| KYC & Age Verification | Verifying that you are at least 21 years of age and confirming your identity as required by our responsible gaming and AML obligations. |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct. |
| Customer Support | Responding to your inquiries, resolving disputes, and providing technical assistance via live chat, WhatsApp, or email. |
| Platform Improvement | Analyzing aggregated usage data to improve platform performance, user experience, and product offerings — including game selection and payment method availability. |
| Responsible Gaming | Monitoring betting patterns to identify potential problem gambling behavior and delivering responsible gaming interventions where appropriate. |
| Marketing Communications | Sending promotional offers, seasonal bonuses (e.g., Ramadhan specials, Idul Fitri promotions), and platform updates — only where you have provided explicit consent. |
| Legal Compliance | Meeting any legal, regulatory, or licensing obligations applicable to m11mpo's operations. |
m11mpo processes your Personal Data on the following legal bases:
m11mpo does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We may share your data only in the following limited and controlled circumstances:
m11mpo retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of account existence, plus 5 years after account closure to meet AML record-keeping requirements. |
| Financial & Transaction Records | 5 years from the date of each transaction, in accordance with standard financial record-keeping obligations. |
| KYC Documents | 5 years from the date of submission or account closure, whichever is later. |
| Bet History | 3 years from the date of each bet, or 5 years where a bet is subject to a dispute or investigation. |
| Support & Communications Records | 2 years from the date of the last communication, unless related to an unresolved dispute. |
| Technical & Cookie Data | 13 months from the date of collection, after which aggregated analytics data may be retained indefinitely in anonymized form. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year thereafter as evidence of the consent lifecycle. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized. Where deletion is not immediately possible due to backup or archival constraints, the data is isolated from active processing until deletion can be completed.
m11mpo implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our core security infrastructure includes:
m11mpo uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience as a Member. The following cookie categories are in use:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Enable core platform functionality such as login sessions, account authentication, and transaction security. Cannot be disabled without breaking the service. | No — essential |
| Functional | Remember your preferences such as language settings, display options, and previously used payment methods to streamline your sessions. | No — service improvement |
| Analytics | Collect aggregated, anonymized data about how Members navigate the platform — pages visited, session lengths, and feature usage — to guide product development decisions. | Yes — opt-in |
| Security & Fraud Detection | Identify unusual device behavior, detect bot activity, and flag suspicious login attempts to protect Member accounts and platform integrity. | No — security |
You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the m11mpo platform. Disabling analytics cookies has no impact on platform functionality. Please note that clearing cookies may log you out of your current session and reset saved preferences.
As a Member of m11mpo, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact our Data Support team using the details in Section 14.
You may request a copy of all Personal Data that m11mpo holds about you, along with information on how it is being processed.
If any Personal Data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Subject to legal retention obligations, you may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected.
You may request that we limit our use of your Personal Data while a data accuracy dispute or objection is being resolved.
Where processing is based on consent or contract, you may request a structured, machine-readable copy of your Personal Data to transfer to another provider.
You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease the relevant processing unless compelling grounds override your objection.
Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.
You have the right not to be subject to decisions based solely on automated processing — including profiling — that produce significant legal or similarly significant effects on you.
m11mpo will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, with written notice provided to you within the initial 30-day window.
The m11mpo platform is strictly intended for individuals who are 21 years of age or older. m11mpo does not knowingly collect, process, or retain the Personal Data of any individual under the age of 21.
Age verification is a mandatory step in the registration and KYC process. Where m11mpo has reason to believe that a Member has provided a false date of birth or otherwise misrepresented their age, the Member's account will be immediately suspended pending investigation. Any funds held in a minor's account will be handled in accordance with applicable law and our Terms & Conditions.
As an internationally operating platform serving Members primarily based in Indonesia, m11mpo may transfer your Personal Data to servers and processors located in jurisdictions outside Indonesia. Such transfers may occur when:
In all cases where Personal Data is transferred internationally, m11mpo ensures that appropriate safeguards are in place — including contractual data processing agreements, standard contractual clauses, or equivalent measures — to ensure that your data receives a level of protection consistent with this Privacy Policy, regardless of where it is processed.
m11mpo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify Members via a prominent notice on the platform homepage or by direct communication to your registered email address.
The "Last Updated" date shown at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically — at minimum, whenever you receive a change notification or before making a significant account action such as a large deposit or a withdrawal.
Continued use of the m11mpo platform after any amendment has been published constitutes your acceptance of the updated Privacy Policy. If you disagree with any change, you should cease using the platform and request account closure by contacting support.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please reach out to the m11mpo Data Support team through any of the following channels:
When submitting a data rights request, please provide your registered username and a clear description of your request so that our team can process it accurately and within the applicable timeframe. m11mpo may request additional verification before actioning sensitive data requests to confirm your identity as the account holder.
Our support team handles data inquiries 24/7. Contact us via live chat for the fastest response.
m11mpo treats data protection as a core operational value — not just a legal checkbox. Here is what that commitment looks like in practice.
Every interaction between your device and the m11mpo platform is protected by 256-bit SSL/TLS encryption. Your credentials, financial transactions, and personal information are never transmitted in plain text.
Our identity verification process protects all members — not just the platform. By ensuring every account belongs to a verified, 21+ individual, we keep the platform safe from fraud and unauthorized access.
m11mpo has a firm policy against selling, renting, or sharing Member data with advertising networks or data brokers. Your personal information is used solely to deliver and improve our services to you.
We do not keep your data indefinitely. Every data category has a clearly defined retention period, after which it is securely deleted or anonymized — giving you confidence that old data does not linger unnecessarily.
Promotional communications — including seasonal offers for Ramadhan, Idul Fitri, and other local occasions — are sent only to Members who have explicitly opted in. Unsubscribing is simple and immediate.
Our Indonesian-speaking support team is available around the clock to handle data rights requests, privacy questions, and account security concerns — with a committed 30-day response SLA for formal requests.
Our support team is available 24/7 to help with any privacy concerns, data rights requests, or account security questions. You can also explore our FAQ for quick answers to common privacy-related queries.
21+ only. Please gamble responsibly. For support resources, visit our Responsible Gaming page.